Return Policy
Judy Lux will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Judy Lux 5 - 7 business days from the day we receive the returned package to process.
- Judy Lux will email you after return has been processed to confirm what has been done.
Subject to Change: Judy Lux may at any time in its sole discretion change the rules set forth above.
Per USPS/UPS/FedEx, returned packages due to incorrect addresses or undeliverable locations can take up to 30 days or more to be sent back to the sender.
To avoid long wait times and potential manual errors, any package that is returned to Judy Lux or has tracking status "return to sender" or "undeliverable" will automatically be refunded.
An order cannot be canceled if it's already in processing status or shipped.
An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.
If you do not see the "Cancel Order" button, your order is already being processed. Please note the warehouse works as quickly as possible to get you your items, so the grace period is brief.
We recommend you to align your cancellation policy with ours and advise your customer to initiate a return for any unwanted items once they receive their package within 7 business days.